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June 5, 2013

Not Receiving Emails From WordPress Forms

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Published: 5 June 2013 

We recently had a client who had this problem. Here's how we fixed it.

Emails weren't being sent to him from WordPress and as such he was missing most of his leads and potentially  large amounts of revenue was going wanting. We solved the problem and made a video about it. Our expertise in WordPress Website Maintenance meant we'd seen this before. Watch it below.

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As you can see this time it's a case of your email server believing the server that your web is hosted on is responsible for spammy activity due to the actions that other people using that host server. Try this fix and see if that resolves the problem.

You might think that changing your hosting provider would solve the issue but you're better off simply solving the issue. You never know when it might happen again. You could simply end up getting your site hosted on another server that has the same problem or develops the same problem.

And remember you can see the results of people filling in your forms by hovering over the forms button and clicking on entries, at least with Gravity Forms you can. You should probably be using Gravity Forms if you aren't.

Links:

Gravity Forms
WP Mail SMTP Plugin
AuthSMTP
AmazonSES

Ben Maden

Ben Maden founded Matter Solutions in April 2000 and remains the Lead Web & SEO Consultant today. While Matter Solutions originated in London, UK, the company took on Australian clients when Ben emigrated to Brisbane in November 2006.
Read more posts by Ben

4 comments on “Not Receiving Emails From WordPress Forms”

  1. Awesome article. Thanks for the awesome tips again MS!

    Do I assume this exact same problem applies to e-newsletters?

    We've setup a freebie e-newsletter for a (not-for-profit) Kindergarten, and I wonder if the relatively low readership numbers are the result of this same problem.

    Might check-out the WP Mail SMTP plugin. Thanks!!!

    Reply

  2. If we have a small email list (only 50 people) then is it ok to use our own SMTP server to send emails (because host limits won't be much of a prob with this volume)?

    Or do we still have the problem with not being white-listed by big spam servers?

    Reply

  3. Hello Bradley,

    Why don't you conduct a test to see. Track the open rate using your current setup and then do the same the following month using Amazon SES or Auth SMTP and see if it improves?

    Reply

  4. Bradley, I wouldn't do that. I'd use Mail Chimp or Sign Up To (both of which we can help with with our email marketing service, and they're very very low cost for those sorts of numbers... why do it that way? Because you get clear stats on which links are clicked and how the traffic flows into your website... much clearer that just doing a BCC to 50 people!

    Reply

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